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Redefining Information - Uncovering Best Practices

  System Monitoring Tool for the PACS ecosystem

Each and every organization engaged in teleradiology and related IT services aims at providing excellent customer service with the end goal of enhancing the operational efficiency of healthcare organizations.

And, if supporting organizations fail, how could the healthcare facilities provide quality care to patients? Today, the IT support organizations are the best friends of healthcare facilities. As medical entities rely on IT teams, the teams need to be proactive in their approach towards giving flawless clinical information services and support to the medical departments.

Among one of the prime IT solutions being employed by the health care entities is Picture Archival & Communication Systems (PACS). PACS technology is now widely used in the radiology departments and the use of this technology is on an increase. While the PACS infrastructure allows hospitals and imaging centers to deliver fast and quality reports to patients, a part of the credit goes to the underlying network communication that is being maintained by the IT team.

Role of the IT team
To meet the demands and requirements of clinical departments, IT services and support organizations need to consistently keep a sharp eye on the power and network infrastructure that acts as the backbone of PACS and radiology information systems.

Waiting for the healthcare entities to inform of an error is an approach that slows down the radiological workflow and negatively affects the patient care. Instead, having a server monitoring tool like e365Monitor makes you alert about the incoming problems before even your clinical partner experiences it. This ultimately results in timely troubleshooting, thereby not allowing the issue to affect the radiology workflow. The end users who are sitting in the healthcare organizations expect proper functioning of their PACS application, so that they can deliver detailed reports to patients within the stipulated time. Using the server monitoring tool, IT administrators can successfully track the different PACS workstations from a centralized location and thus can give the utmost satisfaction to the end users.

What a monitoring tool can do?
System monitoring tools effectively show detailed graphical reports of activity and inactivity by keeping track of the communication through the server ports. The tool monitors all the applications, databases, web services, HL7 parameters and DICOM parameters separately and provide comprehensive reports on each and every component of the PACS system.

Implementing a dedicated server monitoring tool for the PACS system is indeed an investment that will give the benefits for long. Patients want the report at the right time and healthcare institutions rely on PACS system for this. A PACS system with strong integrated monitoring tool drastically reduces any chances of inefficiency by providing consistent data for optimizing server performance.

The PACS monitoring tools provide numerous benefits to administrators by providing real-time information about key parameters such as system availability, port status, queue status, DICOM availability etc. Troubleshooting becomes far easier when you get access to reliable data about the whole healthcare information system at one place.

Whether it’s a web server failure, web service related failure, DICOM related issue or any queue problems; the monitoring system gives alerts on every occurrence of failure. The monitoring tools let the support staffs get notifications in real-time; thereby greatly enhancing the delivery of patient services.